LBHF Family Services Customer Care Month Survey 2018 (Parents/Guardians)

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Closes 31 Jan 2019

About the service you received

1. Please tell us a bit about yourself. I am a (tick all that apply)

2. Which team has asked you to complete this questionnaire?

3. Are you clear who your keyworker is?

4. Do you have an alternative contact number for the team if your keyworker is unavailable?

5. Now thinking about your most recent contact with a worker from that team, how far do you agree with the following statements?

I am happy with the support provided
The service is meeting my expectations
I am happy with the overall service I have received
Staff are punctual arriving for appointments
Staff are respectful
Staff return my calls/emails
Staff understand my needs

6. Do you have any additional comments, compliments or complaints about the service provided?

Please tick the relevant box

7. If you have provided a comment or complaint, we may wish to contact you to try and put things right. Are you happy to be contacted?

Thank you for taking the time to complete the survey

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