LBHF Family Services Customer Care Month Survey 2018 (Partners)

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Closes 31 Jan 2019

About the service you received

1. Which service / organisation do you work for?

2. Which team has asked you to complete this questionnaire?

3. How did you make your initial contact with the service?

4. How would you rate the sevice that you received in your initial contact?

5. If your enquiry involved an onward referral from one team to another, how long did it take the subsequent team to contact team?

6. Now thinking about your most recent involvement with the team who contacted you for feedback, to what extent do you agree or disagree with the following statements?

Staff are knowledgeable
Staff return my calls/emails
Staff are professional in their approach
Staff regularly update date me about the case/child
Staff invite me to meetings about the case/child

7. Still thinking about the team who contacted you for feedback, how would you rate the overall service they provided?

8. We are keen to find ways of improving our joint work with partners. Do you have any additional comments, compliments or complaints about the service provided?

Please tick the relevant box

9. If you have provided a comment or complaint, we may wish to contact you to try and put things right. Please provide your contact details:

Thank you for taking the time to complete this survey