LBHF Family Services Customer Care Month Survey 2018 (Young People)

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Closes 31 Jan 2019

About the service you received

1. Which team has asked you to complete this questionnaire?

2. Are you clear who your keyworker is?

3. Do you have a different contact number for the team if your keyworker is unavailable?

4. Now thinking about your most recent contact with a worker from that team, how far do you agree with the following statements?

I am happy with the support provided
The service is meeting my expectations
My worker is punctual arriving for appointments
My worker is respectful
My worker replies to my emails/messages
My worker understands my needs

5. We are keen to find ways of improving our joint work with service users. Do you have any additional comments, compliments or complaints about the service provided?

Please tick the relevant box

6. If you have provided a comment or complaint, we may wish to contact you to try and put things right. Are you happy to be contacted?

Thank you for taking the time to complete the survey

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